Source

“Face Facts has been our preferred partner for handling of all things fieldwork since we first started working with them three years ago. We have been consistently impressed by their responsiveness – from the point at which they take our brief through to running and delivery of follow ups – and truly think of them as a partner rather than a supplier. Consistently delivering on reliability, attention to detail and cost-effectiveness, we would not hesitate recommending them (even if we’d prefer to keep them to ourselves)”

 

 - Christine Connor, The Source

Blue Marble

"A breath of fresh air – Face Facts are a bright and intelligent partner agency who anticipate and help overcome challenges in getting tricky research projects to happen. ‘Can do’ may sound like a cliché, but Face Facts have impressed on numerous occasions in finding a way to get the job done where others wave the white flag. Working with them always feels like it makes your life simpler rather than being an extra burden. With a talented and friendly team, what’s not to like?"

 

 - Ben Potts, Blue Marble

RM

"Face Facts are excellent to work with, especially on complex strategic projects.  Our work is used by clients at the heart of their businesses to drive decisions about growth strategies and marketing programmes, and we often work iteratively with them through a management process.  The Face Facts team is excellent technically, and has the expertise to help us manage and cut large databases as we work through different stages of a strategy.  Most importantly, they have an outstanding service ethic.  They are exceptionally responsive, and they do whatever it takes to get the job done."

 

 - Colin Buckingham, Rainmakers

Platypus

"As a specialist agency with a strong reputation in the kids, youth and family market to uphold, we place great demands and have high expectations of our support services.  Face Facts, as one of our key fieldwork suppliers, have not let us down in offering the highest quality service.  We can rely on them to be responsive, offer really useful advice throughout the whole project process based on a wealth of experience and provide quality results.  Face Facts are a pivotal part of our business and a great team to work with."

 

 - Jo Cliff, Platypus

News UK

"We conducted a unique research project that was over 12 months in the making and  became a triple award winning project! It was awarded the highly contended and coveted Best Custom Media Research Project of the year at the Mediatel Award, and went on to win Media Owner of the Year and the big one the Grand Prix.

The project involved the collection and management of data from a variety of sources and suppliers, as well as the development of a bespoke smartphone dairy app. Face Facts were instrumental in every single part of the project; collecting over 1,300,000 rows of data from smartphones, tablets and desktops, ensuring a consistent flow of data from our respondents and notably matched different forms of data from different suppliers. There is no doubt that Face Facts were fundamental to the success of this complex project and an absolute pleasure to work with!"

 - Phil Robinson, News UK

TMQ

"We rely on Face Facts.  They’re very supportive and without them our researchers would struggle to get the job done.  They’re pretty indispensable to us.  We trust their advice, we like their ideas and they’re reliable and consistent.  They tailor their service and they’ve evolved with us as the landscape has changed and technology and software has become significantly more important in delivering projects.  This coupled with an open and honest approach to costings has really helped us win business and strong growth in recent years."

 

 - Robin Horsfield, Trinity McQueen

M&B

"Face Facts can always be relied upon to deliver outstanding recruitment, face to face interviewing and project management.  They are a really friendly, open and honest bunch who really know their stuff when it comes to face to face research.  We ran a food testing hall with them last year and it is the first of many I intend to roll out with them this year and in the future.  They managed to recruit our customers using a complex algorithm and efficiently ran and managed a food testing hall which involved respondents testing and rating a number of potential dishes."

 

 - Sally O’Donnell, Mitchell & Butlers

MTM

"Face Facts are frequently our ‘go-to’ fieldwork provider, as we know that we can rely on them to deliver accurate and on-spec audiences for our high profile research clients. In particular, they have been able to successfully identify and recruit hard-to-reach respondents in some of the most remote locations around the UK. They are always thorough, responsive and amenable, to the extent that they often feel like an extension of our own team. I would have no hesitation in recommending their services."

 

 - James Bryson, MTM